Billing and Payment Policy

At Pivura, we are committed to providing a safe, transparent, and convenient checkout experience for every customer. This Payment Policy outlines the accepted payment methods, transaction process, security practices, billing information, and important notes related to refunds and fraud prevention.

We operate from the United States and accept payments in U.S. Dollars (USD). All transactions are processed securely through trusted and encrypted payment gateways to protect your financial information.

Accepted Payment Methods

Pivura supports a variety of trusted payment options to make your shopping experience smooth and flexible.

We currently accept:

  • Shop Pay
  • Visa
  • Venmo
  • PayPal
  • Mastercard
  • Google Pay
  • Apple Pay
  • American Express
  • Amazon Pay

All payments are processed in real time at checkout, and you will receive a confirmation email once your payment has been successfully completed.

Payment Security

Your privacy and financial safety are extremely important to us. Pivura uses SSL encryption and PCI DSS-compliant payment gateways to ensure all transactions are secure and confidential.

  • We do not store your full credit or debit card details.
  • Sensitive payment information is encrypted and transmitted directly to the payment processor.
  • We continuously monitor transactions for potential fraudulent activity to maintain a secure shopping environment.

If any suspicious or unauthorized activity is detected, your order may be temporarily placed on hold for verification before processing.

Billing & Authorization

When placing an order, you must ensure that:

  • The billing information provided matches your payment account details.
  • You are the authorized holder of the payment method used.

If a discrepancy is detected (such as mismatched billing information or suspected unauthorized use), Pivura reserves the right to cancel the transaction or request additional verification.

Currency & International Payments

All transactions are processed in U.S. Dollars (USD).
If you are shopping from outside the United States, your payment provider may automatically convert the amount to your local currency and may apply foreign transaction or conversion fees, which are beyond our control.

We recommend checking with your bank or card provider regarding any applicable international charges before completing your purchase.

Taxes

Applicable state and local sales taxes will be calculated and displayed at checkout based on your shipping address.
International customers are responsible for any customs duties, import taxes, or additional local fees that may apply upon delivery.

Order Confirmation

Once your payment is authorized and approved:

  • You will receive an order confirmation email summarizing your purchase details.
  • Orders typically enter processing within 1–2 business days (Monday–Friday), excluding holidays.

If payment authorization fails or is declined, your order will not be confirmed, and you may need to use a different payment method.

Refunds

Refunds are issued in accordance with our Return & Refund Policy.
When a refund is approved:

  • It will be processed back to the original payment method used during checkout.
  • Refunds typically appear in your account within 10 business days, depending on your financial institution.

Shipping fees and certain handling costs are non-refundable unless otherwise specified.

Fraud Prevention & Verification

To maintain a secure shopping environment, Pivura may perform additional checks or request identity verification for high-value or suspicious orders.
We reserve the right to cancel or delay an order if we suspect fraudulent activity, unauthorized use, or billing discrepancies.

Contact Information

For any questions or assistance related to payments, billing, or refunds, please reach out to our support team during business hours.

Trade Name: Pivura
Phone: +1 (901) 356-6983
Email: support@pivura.com
Address: 3816 Windyke Drive, Memphis, Tennessee 38125, United States
Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-06:00) Central Standard Time (Knox, Indiana)