Our Guarantee

The Flawless Brush Guarantee

Try it for sixty days. If it doesn't earn a permanent spot in your routine, we'll make it right.

We built Pivura for real use, not a photo. Sixty days is enough time to know if it's working for you.

Our promise

Use it. Give it real time in your routine, the way you actually would.

If your brushes aren't softer, cleaner, and easier to live with, tell us. We'll make it right, refund or exchange, whichever you'd rather have.

No box required. No proof required. Just tell us.

The terms, plainly

• Sixty days from delivery. That's how long you have to decide.
• No box, no proof. We won't ask you to keep packaging or explain yourself.
• Free both ways. We cover return shipping on returns and exchanges.
• No restocking fee. What you paid is what comes back.
• Refund lands in five business days of your return arriving, back to your original payment method.

How to use it

1. Email support@pivura.com anytime in your first sixty days.
2. We'll send you a prepaid label. No forms, no runaround.
3. Once your return arrives, your refund or exchange goes out within five business days.

A real person reads every email, usually the same day.

Questions people actually ask

Do I need to keep the box or receipt?
No. Email us and we'll take it from there.

Do I pay for return shipping?
No. We cover it both ways, on returns and exchanges.

Is there a restocking fee?
No. What you paid is what comes back to you.

What if I just don't love it, nothing's actually wrong with it?
That's covered too. This guarantee isn't only for defects, it's for whether Pivura earns a place in your routine.

Can I exchange instead of getting a refund?
Yes. Tell us which product you'd rather try and we'll send it.

What if it's been longer than sixty days?
The guarantee runs sixty days from delivery. If you're just outside that window, email us anyway, we read every message and we'll see what we can do.

Does this cover the kits and bundles too?
Yes, every product in the Pivura Care Ritual is covered the same way.

How do I start?
support@pivura.com. Tell us your order number and what you'd like, and we'll handle the rest.